What we handle

Authorised push payment and invoice fraud

You were persuaded to send a transfer yourself: a fake bank "safe account" call, a hijacked email thread changing the payment details on a real invoice, a conveyancing or payroll redirection.

These cases move fast. Funds are usually pulled out of the receiving account within hours, so the first priority is a recall request through the sending bank and, where the scheme allows it, a reimbursement claim. Our work is establishing the account chain and documenting the deception clearly enough that the claim is not dismissed as an ordinary payment you simply regret.

• Account-to-account chain reconstruction from your statements and the bank's response
• Reimbursement claim and complaint drafting, including escalation to the ombudsman
• Attribution of the beneficiary account holder and any company registered behind it

Card fraud and unauthorised charges

Unrecognised charges, subscriptions you never agreed to, or a merchant that took payment and delivered nothing. Card scheme chargeback rules give you a defined route with defined deadlines, and most failed claims fail on evidence and timing rather than on the merits.

Where a chargeback is the right route, we will tell you how to run it yourself for free. We take on these cases when the sum is significant, the merchant is disputing, or the transaction sits across several cards and accounts.

Cryptocurrency theft and fake trading platforms

Public blockchains are the one place where the trail is genuinely permanent. Transactions can be followed from your wallet through mixers, bridges and intermediary addresses to the point where funds reach a service that knows who its customer is.

That last point is the whole game. Tracing is straightforward; recovery depends on the funds landing at a regulated exchange that will respond to a properly evidenced request or a court order. Where they land at an unregulated platform in a jurisdiction that will not cooperate, a trace may still be useful for a police report or a tax loss claim — but we will be clear that the money is unlikely to come back.

Investment and boiler-room fraud

Cloned firms using a real regulated company's details, unregistered brokers, forex and commodity schemes, and platforms showing a rising balance that cannot be withdrawn without paying one more charge.

The investigation covers the corporate structure behind the platform, the payment processors that handled your deposits, the domain and hosting history, and whether the entity was ever authorised in the jurisdiction it claimed. Processor-level evidence is often the most productive route, because processors are regulated even when the platform is not.

Romance and long-term relationship fraud

These cases usually involve many payments over many months, through several channels — transfers, gift cards, crypto, parcels. They are also the cases where people most often delay reporting, because the loss is not only financial.

We handle them the same way we handle any other: reconstruct the payment timeline, identify the channels that are still recoverable, and set out plainly which ones are not. We will also point you to specialist victim support, which is free and, in our experience, matters as much as the investigation.