Request a case review

An outline is enough to start. You do not need to have everything organised, and you do not need to send us documents yet.

If this happened in the last few days, call your bank first

A recall request in the first hours is worth more than anything we can do afterwards. Use the number on your card, report it, then come back here. The full first-48-hours checklist is here â€” all of it is free.

Your name

Phone optional

Country you live in

What kind of fraud was it?

Roughly when did it happen?

Approximate amount lost

Have you reported it yet?

What happened?

Please do not include passwords, PINs, full card numbers or wallet recovery phrases. We will never ask for these, and no legitimate investigation needs them.

I understand that recovery cannot be guaranteed, that this enquiry does not create an engagement, and that reporting fraud to my bank, the police and my national fraud agency is free and does not require a paid service.

I agree that Fairfund Recovery Partners may store and process the information above in order to respond to this enquiry, as described in our privacy policy.

After you send this

Response time: We reply within 2 working days. If we are unable to help, we will say so in that first reply rather than arranging a call to talk you round.
No charge to enquire: Sending this costs nothing and commits you to nothing. Fees only ever apply after a scope has been agreed in writing.
How we contact you: From our own domain only, using the details you provide. We do not use messaging apps for first contact and we will never phone you unprompted about a case you have not raised with us.
Your information: Held in accordance with our ICO registration (ZB294817) and shared only with parties you authorise in writing. See our privacy policy for the full detail.

Other ways to reach us

Email: hello@example.com
Telephone: +44 20 7946 0958 Â· Monâ€“Fri, 9:00â€“17:30 GMT
Office: 3rd Floor, 22 Chancery Lane, London, WC2A 1LS, United Kingdom
Report an impersonation: If someone has contacted you claiming to be from Fairfund Recovery, tell us at hello@example.com and report it to your national fraud agency.