Frequently asked questions
Clear answers, before you start.
A practical overview of the questions people ask when they are trying to understand what an investigation can involve.
Getting started
About a case review
What should I send in a first enquiry?
A short timeline, the payment method, the approximate date and amount, and any reference numbers you have. Avoid sending passwords, PINs, recovery phrases or full card numbers.
Do I need to have every document organised first?
No. Start with what you have. A strong intake process helps turn messages, bank records and screenshots into a usable sequence later.
What types of fraud can be investigated?
Common categories include transfer fraud, impersonation, card disputes, fake investments, romance scams and cryptocurrency theft. Each leaves a different evidence trail.
What does a written assessment include?
It can identify the known facts, evidence gaps, immediate reporting routes and the next practical action. For a real firm, scope, timings and fees should always be confirmed in writing.
Evidence
Building a useful record
Why are screenshots and reference numbers important?
They preserve dates, account details and the exact language used. Screenshots are most useful when kept alongside original emails, receipts or transaction records.
Can cryptocurrency be traced?
Public blockchain transactions can often be mapped between wallets and services, but tracing alone does not guarantee identification, freezing or recovery. The route depends on the assets, platform and jurisdiction.
Should I contact the person who scammed me?
Do not send more money or information. Preserve the conversation and use official reporting or platform channels instead of trying to negotiate with a suspected fraudster.
Next step
Still looking for an answer?
Explore the practical reporting checklist or use the enquiry page to see how a professional intake form can be structured.